Description: Job Purpose The Shop Manager will be responsible for operations of a store and develop and implement the overall store strategy. Managing day-to-day activities, supervising staff, and achieving sales targets while delivering a high-quality customer experience. The ideal candidate will have strong leadership skills, retail knowledge, and a hands-on management style. Resume building Summary of Key Responsibilities: Identify process bottlenecks and suggest solutions in a timely manner Supervise daily shop operations and ensure smooth workflow Lead, train, and motivate staff to meet performance goals Monitor sales and profitability, and implement strategies to boost performance Ensure excellent customer service and resolve customer complaints Manage stock levels, orders, and inventory control Maintain store cleanliness, organization, and merchandising standards Prepare sales reports and communicate performance to upper management Required Skills and Competencies Good communication skills Excellent customer service skills Strong leadership and team management skills Problem-solving and decision-making capabilities Time management and multitasking skills Primary Areas of Accountability: Qualifications and Experience Advance Certificate or Diploma in Marketing, Business Administration or any Commercial field. Must have a minimum of 3+ years of experience managing a retail store/shop (agro, FMCG, or hardware will be ideal) Proven ability to drive sales and manage performance Knowledge of inventory management and point-of-sale systems QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION Sharing is Caring! Click on the Icons Below and Share