Agency Coordinator

Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Namwala Agency: JOB PURPOSE Responsible for delivery of agency balance sheet and profitability targets by driving the sales and service agenda with a focus to meet MTP goals. To ensure acquisition of quality accounts and implore customer retention strategies that will ensure sustainability of business growth. To effectively manage process controls, resources and all operational activities of the agency including security and physical infrastructure of the building in line with Bank policy and Strategy. To ensure effective people management and growth. Under the supervision of the Cluster Manager the following are among the Job Key Responsibilities : – · 100% responsibility for Agency Balance sheet & profitability · Responsible for Retail Corporate and Business Banking sales · Growth of Private & Preferred segments · Strengthen corporate relationships by ensuring visits in collaboration with Relationship Team · 100% responsibility for Retail revenue and CIB Revenue · Responsible for setting performance targets for the team in collaboration with Cluster Manager, such as Deposits, Loans/Advances, Number of funded accounts, net interest income, fee and commission income and expenses, Banc assurance targets and aim to achieve and/ or exceed set targets. · Responsible for formulation of sales strategy/sales plans for the two segments in order to provide direction to the team. · To monitor sales performance against set targets and address any adverse variances on time for all Business Units · To be responsible for servicing of all customer segments at the agency including Business, Corporate and Agric customers in order to manage the segments for value. · To ensure Preferred and Private customers are relationship managed wit