Learning and Development Partner
JobsBy First Capital Bank Zambia
Applications are invited from qualified, experienced, and skilled candidates to fill the position of Learning and Development Partner. The Learning and Development Partner will play a pivotal role in supporting the strategic goals of First Capital Bank by designing, delivering, and evaluating training programs that enhance employee skills, technical expertise, and overall performance. This individual will proactively support the identification and development of talent, deliver specialized technical training, and design career pathing frameworks to ensure employees are equipped to meet the bank’s operational and customer service standards and contribute to the Banks success. Key Responsibilities: Develop and deliver customized training programs for key banking roles, including branch banking, corporate banking and support functions. Use a blended learning approach, incorporating e-learning modules, interactive workshops, simulations, and on-the-job training. Deliver high impact training. Collaborate with leaders and HR to identify current and future skills gaps across teams and departments. Conduct training needs analyses through performance reviews, talent assessments, and employee feedback. Act as a consultant to leadership on employee development, helping integrate training into broader talent management strategies. Collaborate with the HR team and managers to identify high-potential employees and support their development through targeted programs. Design and implement structured career pathing frameworks for banking roles, enabling employees to progress within retail, corporate, or operational functions. Provide coaching and mentoring to employees, fostering leadership potential and readiness for advancement. Deliver role-specific technical training to ensure employees develop expertise in core banking systems, processes, and products. Deliver leadership, management and interpersonal skills training Support the onboarding of new hires by delivering induction an