Loan Administrator

Applications are invited from qualified, experienced, and skilled candidates to fill the position of Loan Administrator. The objective of the Loan Administrator is to serve as the operational backbone of the consumer lending process, ensuring accurate loan processing, quality customer service, and agent oversight. Reporting into the Sales Acquisition and Distribution Manager, the job purpose includes the below. Processing loan applications efficiently and accurately on the Loan Management System. Conducting thorough verification checks to ensure data integrity and minimize risks Delivering excellent customer service by resolving queries and providing loan information. Supporting the agent network by monitoring performance and ensuring quality standards Key Responsibilities: Managing agent recruitment in the respective regions in liaison with the Sales Acquisition and Distribution Manager. Meeting daily, weekly and monthly sales targets. Monitoring agent-submitted applications for quality and completeness. Tracking agent performance metrics. Providing feedback to agents on application deficiencies. Identifying training gaps for agents and liaising with Credit Operations and sales Acquisition and Distribution Manager for training. Receiving and logging loan applications from agents and walk in customers. Performing verification checks on loan applications (identity, employment, credit bureau references). Accurately capturing complete loan details into the system with zero/minimal errors. Ensuring all required documentation is complete and compliant before submission for approval. Following up on incomplete applications and communicating requirements to applicants. Responding to customer inquiries regarding loan status, balances and terms. Generating and providing loan statements upon request. Handling customer complaints and escalating complex issues appropriately. Maintaining professional communication with customers across all channels. Ensuring adherence to credit