Client Relationship Manager

Objectives of the positions To maintain and enhance the company’s relationships with key clients by ensuring high-quality customer service and acting as the liaison between the company and its clients. The role ensures client satisfaction, retention, and the expansion of business opportunities. Key Result Areas & Indicators · Client Retention : Ensure long-term client relationships and reduce churn (KPI: Client retention rate, number of renewals). · Customer Satisfaction : Address and resolve client issues and complaints promptly (KPI: Client satisfaction scores, issue resolution times). · Account Growth : Identify new business opportunities within existing accounts (KPI: Account expansion percentage, upsell revenue). · Reporting : Provide regular updates to line manager on account status and client feedback (KPI: Timeliness and accuracy of reports). Knowledge, Skills, Experience and Competency requirements: · Education : Bachelor’s degree in business, Sales, or related field. · Experience : 5+ years in client relations or account management, preferably in the digital services or ISP sector. · Skills : Excellent communication, negotiation, and problem-solving skills. Competencies : Client-focused, relationship builder, proactive approach, and attention to detail. Sharing is Caring! Click on the Icons Below and Share