Contributions and Purchases Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential Pensions Management Zambia, part of Prudential Plc, is a pensions & asset management company that offers fund administration, fund management and innovative wealth solutions management services. We are inviting applications from suitably qualified and experience candidates to fill the below vacant position on a Permanent and Pensionable employment contract in Lusaka. The Contributions and Purchases Officer will support the Fund Administration operations through the accurate processing and monitoring of pension contributions and Collective Investment Scheme (CIS) purchases. The role involves maintaining member and investor records, preparing reports, reconciling transactions, monitoring contribution arrears, and ensuring timely processing of contributions and investor transactions in line with internal procedures, service level agreements, and regulatory requirements. The officer will also provide support to internal teams and clients on contribution and investment-related matters. Principal Accountabilities: Contributions : Ensure that pension contributions are accurately loaded within the service level agreements. Reconcile monthly contributions with the Finance Department. Prepare monthly contribution and revenue reports. Verify and upload annual bonus interest to members’ accounts. Assist in ensuring benefit statements are circulated annually to all scheme members. Support the Customer Relations Unit with statement interpretation and technical queries related to contributions. Follow up and assi