Front Office Receptionist

Summary Job Title : Front Office Receptionist Job alert subscription Responsible To : Front Office Manager, Assist. Front Office Manager, Team Leader Scope and General Purpose of Job: To assist the Front Office Manager/Assistant Front Office Manager to ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction, and adhering to the standard of service required by the hotel. Main Duties: Front Desk Duties To maintain an atmosphere of tranquility and efficiency at the front desk. To attend to all guests who approach the Front Desk, immediately, cordially and with a smile. To attend the Hotel guests in the procedure of registering, enquiries, guest handling, messages and all related matters. To register the guests promptly ensuring that they are provided with all the necessary information. To enter all guest folios and relevant data into the computer immediately and accurately. To answer the telephone promptly and clearly, ensuring a courteous and friendly manner. To take room reservations effectively, efficiently and as entered properly to the computer. To ensure that the V.I.P. Gold Passport, Regency Club and special request rooms are pre-assigned and that rooms are ready at least 30 minutes prior to guest’s estimated time of arrival. To have a sound knowledge of the company’s Marketing Programs. To keep daily log book up to date To prepare registration cards for the next day’s arrivals. To be constantly aware of the room situation and to strive to obtain maximum occupancy. To maintain and update the guest history files on a regular basis. To be aware of all hotel activities daily. To handle the guest messages and ensure that they are distributed promptly and efficiently as per the departmental procedures. To post all charges immediately to the guest folios. To handle foreign exchange transaction according to the standard procedures ensuring that a receipt is given. To handle