IT Consultant

Title: IT Consultant Department Name: Finance and Operations Reports to: Finance and Operations Officer Supervises:0 Position Summary: The IT consultant will oversee the installation, maintenance, and security of computer systems, networks, and software. S/He will act as the first point of contact for technical issues and help ensure that all IT infrastructure supports business goals. 1. IT SYSTEMS MANAGEMENT, USER SUPPORT & HELPDESK (40%) Install, configure, and maintain computer hardware, software, networks, and peripherals, ensuring systems are functional, secure, and up to date. Manage network infrastructure and internet connectivity. Provide day-to-day technical support to staff, troubleshooting hardware, software, and network issues in a timely manner. Administer email and collaboration platforms (e.g., Microsoft 365, Google Workspace). Train staff on IT systems, tools, cybersecurity awareness, and best practices. Monitor system performance and ensure optimal uptime and reliability. 2. DATA MANAGEMENT, SECURITY & CYBERSECURITY (25%) Ensure data protection, backup, and recovery systems are in place, regularly tested, and functional. Maintain secure access controls, user permissions, and authentication systems. Monitor, detect, and respond to cybersecurity threats, including malware and phishing attacks. Implement and maintain security tools such as antivirus, firewalls, and endpoint protection. Promote staff awareness on data security and safe IT practices. 3. IT GOVERNANCE, COMPLIANCE & STRATEGY (15%) Support the development and implementation of the organization’s IT strategy and digital transformation initiatives. Advise management on cost effective, scalable, and secure IT solutions. Ensure IT systems comply with organizational, legal, and donor data protection requirements. Enforce IT policies, procedures, and standards across the organization. Support internal and external audits by providing IT documentation, reports, and system records. Manage software