Head of Community Champions (Operations and Commercial Lead)

About Talent House Ltd: We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain. About the Company and Role: Our client, Cleanergy, is seeking a Head of Community Champions to join their team. At Cleanergy, they are working to make clean cooking energy accessible, affordable, and reliable. Across Zambia, many households and businesses still rely on charcoal and firewood, with significant impacts on health, cost, and the environment. The Head of Community Champions will lead sales, marketing, and community activation across multiple PimisaGas sites, driving access to LPG and Clean Cooking Solutions for households, schools, and small businesses. This role combines strategy, leadership, and purpose. You will build and lead dedicated community teams at each site, ensuring that every zone reaches its potential through strong local engagement, structured sales management, and consistent visibility. The Head of Community Champions will: Build and mentor site-based teams of field agents, ambassadors, and “Clean cooking champion.” Achieve 80% household penetration within each catchment area. Maintain 98% customer retention through engagement and service excellence. Expand sales across all Clean Cooking products — LPG, cooking oil, stoves, and accessories. Provide weekly and monthly performance reports against set KPIs, ensuring data accuracy and actionable insights. Key Responsibilities: A. Leadership & Team Building Recruit, train, and manage community teams (field agents, ambassadors, demo leads) per site. Define roles, sales targets, and incentive structures for each zone. Build a performance culture rooted in teamwork, accountability, and social impact. Conduct weekly performance meetings and provide month