Customer Service Advisor

\r\n\r\nCASH AND RELATED TRANSACTIONS 65%\r\n\r\nOutputs:\r\n\r\n \tDispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers.\r\n \tWhere required, process foreign and local currency cheques, either by issuing or cashing such cheques.\r\n \tBefore processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque,\r\n \tVerify the date, bank name, customer\u2019s ID and validity of the cheque,\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0check\u00a0amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed.\r\n \tRefer any transactions in excess of teller limits to the next level for authorisation.\r\n \tCapture all transactions on the bank\u2019s system and ensure that all transactions are properly authorised before processing.\r\n \tCarefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.\r\n \tAssist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.\r\n\r\n \r\n\r\nCUSTOMER SERVICE 20%\r\n\r\nOutputs:\r\n\r\n \tProvide advice to customers on the cash process to ensure the smooth flow of transactions.\r\n \tWhen directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank\u2019s systems. Only escalate to Branch Manager or Branch Ops, or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer\u2019s request.\r\n \tExplain the banks procedures, security requirements (s