Support Analyst – IT Service Management

The Support Analyst – IT Service Management will be responsible for providing 1st line support in line with the IT service management guidelines on all service requests raised and/or allocated to …" /> Home About Us Contact Privacy Policy DMCA Policy Login/Register Submit a Job Home Submit Job Register My Dashboard About Us Linkedln Page Submit a job Search Today: 2730 Jobs 26 May 2026 Support Analyst – IT Service Management at National Pension Scheme Authority – NAPSA Never Miss a Job Update Again. Click Here to Subscribe We have started building our professional LinkedIn page. Follow Company: National Pension Scheme Authority – NAPSA Location: Zambia State: Lusaka Job type: Full-Time Job category: IT/Telecom Jobs in Zambia Job Description NC 06 – Support Analyst – IT Service Management (5 Year Contract) (1) ( Contract) Location: Lusaka Province Closing Date: June 04, 2026 Job Description The Support Analyst – IT Service Management will be responsible for providing 1st line support in line with the IT service management guidelines on all service requests raised and/or allocated to them. Service requests that will not be resolved will be escalated via the defined support process Key Responsibilities Provide resolutions to all assigned service requests and issues logged via the Helpdesk. Develop and execute ICT Service Management maintenance schedules for all ICT equipment in the Authority. Execute all signed-off agreed deliverables in the respective annual balanced scorecard (BSC) Develop and executive IT Service Management improvement plans across the Authority. Support the execution of various ICT projects and Innovations Minimum Qualifications Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English Diploma in Computer Science , Information systems management or related field Bachelor’s degree in computer science, software engineering, management information systems or a related field will be an added advantage. M