Receptionist

Role Description At Mary Begg our front office receptionist acts as a first point of contact for all patients, clients, relatives, visitors and health care professionals. He/she assists new clients with their clinic registration process, advises clients on MBHS services and availability of doctors for consultation visits on a daily basis and retrieves the patient’s medical health record, liaises with nursing and medical staff to direct patients to the appropriate consultation rooms or required services (i.e. laboratory, diagnostic imaging, pharmacy etc.) for assessment and treatment. Our front office receptionist conducts herself/himself in a professional manner and always demonstrates good customer service towards all our clients, visitors, health professionals and MBHS employees Educational Requirements Diploma in Business Administration or any related field Must have at least 2 – 3 years’ experience Key Role Accountabilities Ensure that MBHS standard operating policies and procedures are followed with regards to the efficient organisation and running of the clinic’s front office department. Demonstrate ability to work competently in the front office and assist all clients and visitors seeking medical or urgent care services promptly and efficiently. Treat all clients, visitors and relatives in a caring, courteous and respectful manner and demonstrate good customer service at all times. Assess patient waiting times for triage and OPD appointments to ensure that patient flow from OPD consultation to laboratory/diagnostic testing and back to the attending doctor for results are minimal. Always adheres to the MBHS Code of Conduct and provides high quality, professional and friendly service at all times. Must be accessible at all times when rostered and be available for shift work. Unconditional acceptance of the Mary Begg confidentiality agreement regarding patient information, staff information and all matters relating to Mary Begg business. Failure to comply will r