Senior Teller (Choma)

Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Choma Branch: Role Description To assist the Service Coordinator to effectively manage cash processes, supervise tellers, controls, resources and all operational activities of the branch including security and physical infrastructure of the building in line with Bank policy and Strategy. Under the supervision of the Branch Manager the following are among the Job Key Responsibilities : · To effectively supervise tellers and ensure cash assets are properly secured, limits observed for Teller, vault/ATM, reconciled daily, differences reported daily and that dual control is observed at all times Jobs in Zambia · To conduct and review snap check findings · To ensure daily call over of vouchers and meticulous record keeping system is in place in accordance with Bank procedures and to make such documents/ records available for review or control purposes when required. · To ensure sampling on call over of Teller vouchers and subsequent filing is happening as per guidelines. · To ensure that all tellers comply with all policies and procedures required by the Bank related to cash management. · To ensure that cash returns are submitted to stakeholders as per agreed timelines. · To ensure call over of ALL GL vouchers as well as the other vouchers is happening daily as per Bank procedure. Job application service · To ensure actioning of customer instructions (salaries, Backing sheets, address amendments, standing orders, stopped cheques, RTGS/ TTs etc.) is within SLA. · To timely verify signatures for system transactions and customer instructions brought in e.g. in-house cheques in Sybrin queues etc. · Monitor workflow on the system to ensure transactions pending, Assigned, Unassigned are cleared to facilitate the running of EODM