Technical Support Officer

Description: Project Summary The Centre for Infectious Disease Research in Zambia (CIDRZ), under the U.S. Department of State-funded Controlling HIV Epidemic Program (CHEP), supports the Government of Zambia in achieving and sustaining HIV epidemic control in line with national and global targets, including the 95-95-95 goals. Zambia business directory The CHEP project focuses on strengthening HIV prevention, care, and treatment services through a person-centered approach, while enhancing maternal, newborn, and child health (MNCH) and Global Health Security (GHS) outcomes. The project operates in close collaboration with the Ministry of Health (MOH) at national, provincial, district, and facility levels to ensure sustainability, country ownership, and transition readiness. Job summary Reports to Senior Technical Support Officer The Technical Support Officer will be part of the Health Informatics and technical data team within the SI Unit. He/she will be responsible for providing IT support to health facilities, coordinating technical support activities, and supporting the unit in various data activities including SmartCare Pro implementation and support. Main Duties Designs, develops, automates, and maintains data collection tools, routine performance monitoring tools, and reports for CHEP and research projects to support programmatic and research needs. Collaborates with the ICT department in the deployment, maintenance, and support of IT equipment, software, and local area networks relevant to data operations and health facility support. Provides technical support for SmartCare Pro deployment, configuration, user account management, troubleshooting, and issue escalation to ensure continuous functionality at supported health facilities. Supports health facility staff in the effective use of SmartCare Pro through on-site mentorship, monitoring of system synchronization, backups, and performance management. Ensures timely submission of weekly and monthly reports and