Senior Technical Support Officer

Description: Project summary The Centre for Infectious Disease Research in Zambia (CIDRZ), under the U.S. Department of State-funded Controlling HIV Epidemic Program (CHEP), supports the Government of Zambia in achieving and sustaining HIV epidemic control in line with national and global targets, including the 95-95-95 goals. The CHEP project focuses on strengthening HIV prevention, care, and treatment services through a person-centered approach, while enhancing maternal, newborn, and child health (MNCH) and Global Health Security (GHS) outcomes. The project operates in close collaboration with the Ministry of Health (MOH) at national, provincial, district, and facility levels to ensure sustainability, country ownership, and transition readiness. Job summary Reports to SI Manager. The incumbent will be part of the Strategic Information Department and will support the design, implementation, and management of strategic information systems for the CHEP project, including technical support systems, data infrastructure, system administration, SmartCare Pro support, data analytics, and reporting. The incumbent will ensure the availability and functionality of systems infrastructure, high-quality data, timely and accurate reporting, and the effective use of data to inform program decision-making. The role will also provide oversight to Technical Support Officers and related staff, while strengthening data systems, supporting software development and deployment, and building technical capacity across supported facilities. Main Duties Leads in the design and development and automation of data collection tools, technical systems, and electronic reporting platforms, including recommending appropriate electronic tools based on program needs. Oversees data extraction from multiple data sources, ensure proper data versioning, integrity, and secure storage of extracted datasets for programmatic and research purposes. Leads software development support, systems automation, mainte