Manager Operations

Company: Federal Express Corporation AMEA Category: Professional Employment Type: Full Time Worker Sub-Type: Regular Scheduled Weekly Hours: 45 Remote: No Location: Lusaka, Lusak 10100, Zambia Enock Kavu Road, Lusaka, Lusaka Province 10100, Zambia Description Manager – Gateway & Clearance Operations Location: Lusaka, Zambia (with regular travel to ODA stations) Reports To: Senior Manager Operations Direct Reports: ~20 Position Overview Are you a guardian of operational excellence with a comprehensive mastery of logistics, linehaul, and customs clearance? We are looking for a Manager: Gateway & Clearance Operations to lead our operational integrity, compliance, and network efficiency across Zambia. Due to strategic growth, we are splitting our operational leadership to ensure laser-focused management across our Lusaka Gateway and Head Office stations, as well as our 5 Outlying Delivery Area (ODA) stations . In this critical role, you will be the primary architect of risk mitigation and process optimization, bridging the gap between ground-level execution across multiple stations and executive transparency. You will leverage your deep expertise in transport scheduling, regulatory clearance, and vendor management to ensure our operations are not just compliant but optimized for global excellence. What You Will Do Strategic Network Optimization: Proactively identify and rectify potential inefficiencies across the Zambia station network, including the Lusaka Gateway, Head Office, and 5 Outlying Delivery Area (ODA) stations. Comprehensive Span of Control: Effectively manage assigned resources, departments, and locations, ensuring that operational goals are achieved and processes are completed promptly and consistently. Cross-Border & Domestic Linehaul Leadership: Oversee Road and Ground Linehaul networks, managing fleet operations, transport scheduling, heavy-weight dispatch, and complex weight & balance procedures. Clearance & Regulatory Stewardship: Direct inbound and o