Premier Customer Service Advisor

\r\n\r\n \r\n\r\nCASH AND RELATED TRANSACTIONS\u00a040%\r\n\r\nOutputs:\r\n\r\n \tDispense and receive physical cash, cheques,, drafts and other financial instruments over the counter to walk-in Prestige or Premier banking customers.\r\n \tProcess foreign local currency cheques and other bureau de change transactions including buying or selling of notes, foreign drafts, money orders etc.\r\n \tBefore processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer\u2019s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager for follow-up and decision-making on whether to proceed.\r\n \tRefer any transactions in excess of teller limits to the next level for authorisation.\r\n \tCapture all transactions on the bank\u2019s system and ensure that all transactions are properly authorised before processing.\r\n \tCarefully counts all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.\r\n \tAssist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.\r\n\r\n \r\n\r\nISSUING PHYSICAL ACCOUNT ITEMS\u00a030%\r\n\r\nOutputs:\r\n\r\n \tHelp customer\u2019s complete Debit card application or replacement card request forms.\r\n \tComplete Debit\/Credit Card order schedules and forward to Retail Support for checking and submission to card centre.\r\n \tIssue Debit cards, cheque books, credit cards, pin numbers etc. to customers following the bank\u2019s procedures.\r\n \tFollow-up with card centre for any cards that have not been issued within the agreed turn-around times.\r