Managing Director – Microfinance

Description: Job Purpose The Managing Director will lead and operationalize the organisation’s ambitious, digitally led microfinance business model. Take charge of the overall management of the institution, including providing clear leadership and direction to the institution, ensuring solid operating and financial performance, recruiting and developing the talent needed to accomplish high performance standards and overseeing new operational systems and procedures. Drive customer acquisition, retention, and business growth initiatives and achieving the ambitious growth strategy developed by the stakeholders, and for positioning the institution as a leading provider of high-quality financial services in Zambia. Summary of Key Responsibilities; Lead the organisations overall strategy, including designing and implementing innovative, digital-first microfinance solutions tailored to underserved populations. Foster a culture of financial inclusion and social impact, ensuring that all initiatives align with the institution’s mission and vision. Build and maintain strong relationships with key stakeholders, including the BOZ, financial institutions, donors, and partners. Advocate for policy reforms and financial regulations that support microfinance growth and financial inclusion in Zambia Oversee the day-to-day operations, ensuring efficiency, compliance, and risk management in line with the requirements set forth by the Bank of Zambia Instill a client-focused approach in all operational practices, ensuring that services are affordable, transparent, and meet the needs of target clients. Oversee customer service protocols, ensuring timely and effective client support, and continually improving client satisfaction and retention Drive a digital transformation agenda to ensure affordable and accessible services, leveraging technology to optimize service delivery, client experience, and financial accessibility. Develop and implement performance metrics to measure financial out