Applications Support Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. The Applications Support Analyst is responsible for providing effective 1st line and 2nd line technical support for both new and existing business systems, including internally managed and vendor-supported applications. The role ensures that application-related incidents, service requests, and system issues are resolved in a timely and efficient manner to minimize business disruption. The incumbent will work closely with end users, internal IT teams, and third-party vendors to support system availability, troubleshoot issues, monitor application performance, and contribute to continuous service improvementLabor & Business Unit: Prudential Life Assurance Zambia (PLAZ) Business Function: Grade: Information Technology (IT) 6 Job Title: Applications Support Analyst Reports to: Manager – IT Service Delivery & Infrastructure Location: Lusaka, Zambia Job Purpose & Scope: The Applications Support Analyst is responsible for providing effective 1st line and 2nd line technical support for both new and existing business systems, including internally managed and vendor-supported applications. The role ensures that application-related incidents, service requests, and system issues are resolved in a timely and efficient manner to minimize business disruption. The incumbent will work closely with end users, internal IT teams, and third-party vendors to support system availability, troubleshoot issues, monitor application performance, and contribute to continuous service improvement. Principle Accountabilities and Responsibil