Operations Lead

Alistair is one of East and Southern Africa’s fastest growing service companies, providing a variety of self-delivered logistics solutions with core competencies in road freight and operational hire of material handling equipment. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. At the moment, the Group employees over 800 personnel, delivers services across sixteen countries and is poised for significant further expansion. Core Competencies: Material Supply Customs Clearance Road Freight Material Handling Storage and Warehousing Offshore & Onshore Equipment Rental Specialized Inspection Services Labor & Employment Law Vision To be known as the Company that makes Africa work better. Company Behaviours Honesty, Customer Focus, Continual Improvement, Humility, and Safety. Accountabilities & Responsibility Areas Work & Labor Issues Reporting to the Head of Operations Act as the single point of contact for all Zambia-based fleet and border operations. Coordinate with ALZ Senior Fleet Managers, Regional Ops Leads, Border Teams, Driver Management, and HSSEQ to ensure trip execution and turnaround. Manage daily engagement with local authorities (ZRA, RTSA, Police), supported by our compliance and government liaison teams. Ensure compliance with all permits, licensing, regulatory documentation, and procedural requirements for the ALZ Fleet. Provide daily truck progress updates to clients (via Client Liaisons) and ensure data accuracy through regular audit spot checks. Handle operational-level client complaints related to ALZ and feedback. Lead the Zambian Ops team and ensure cross-functional coordination (Driver Management, Fleet, Workshop, Clearing, Compliance, Finance, etc.). Monitor staff performance and support local recruitment and onboarding. Track delays, analyze trip data, and identify inefficiencies. Submit weekly and monthly operational reports. Take first-line responsibil