Senior Guest Services Supervisor

Royal Livingstone Resort By Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. JOB DESCRIPTION Job Title: Senior Guest Services Supervisor Department: Front Office Reports To: Front Office Manager Responsibility Level: Section Head WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE At Royal Livingstone Hotel By Anantara we always behave in the following way… We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues. We use our initiative and always find the best way to solve a problem for a guest or a colleague. We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions. We always think of new ways to surprise and delight our guests. We treat guests and colleagues with dignity and respect. Everyone is important. We hold ourselves to the highest standards of honesty and integrity. We are proud to represent our hotel and our country to guests from all over the world. WHY THIS JOB EXISTS To serve the needs of the business, our guests and our colleagues by overseeing the day-to-day Front Office operation, maintaining hotel standards and maximising guest satisfaction. At Royal Livingstone Hotel by Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues