Assistant Relationship Manager – Consumer & Agric Sector

\r\n\r\nRelationship Management: \u2013 (45%)\r\n\r\n \r\n\r\nOutputs:\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Support Relationship Manager in optimising sustainable revenue growth through cross-sell and upsell of the Banks products.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop understanding of the financial targets and key performance of the Relationship Managers portfolio.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop relationship account plans for customers including sales and contact strategy.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Participate in the preparation of approval documents for new and existing customers\u2019 borrowing needs.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Determine the products that are most effective in meeting customers\u2019 needs and proactively solution in a timely manner.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Produce call reports in agreed format for all scheduled significant business meetings, these should be updated on sales force.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Conduct research to identify potential new customers and maintain databases of potential customers and existing customers.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Undertake Customer Service visits for all clients with frequency based on value.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.\r\n\r\nCustomer Service: \u2013 (35%)\r\n\r\nOutputs:\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Deliver world class customer experience through timely execution of customer requests as well as robust management of all queries and complaints aligned to Absa\u2019s standard procedure and poli