Client Experience Manager

To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction Research current and future market trends, as well as current behavior and processes and recommend changes to the business. Develop and review the customer journeys. Develop the business …" /> Home About Us Contact Privacy Policy DMCA Policy Login/Register Submit a Job Home Submit Job Register My Dashboard About Us Linkedln Page Submit a job Search Today: 3551 Jobs 23 Jul 2026 Client Experience Manager at FNB Never Miss a Job Update Again. Click Here to Subscribe We have started building our professional LinkedIn page. Follow Company: FNB Location: Zambia State: Lusaka Job type: Full-Time Job category: Administrative/Secretarial Jobs in Zambia Job Description Job Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction Research current and future market trends, as well as current behavior and processes and recommend changes to the business. Develop and review the customer journeys. Develop the business strategy per client type and review progress per segment. Propose changes at a strategic and operational level. Create and provide information and training on initiative and changes. Present data, recommendations to stakeholders, gain commitment and implement measurable customer experience. Take lessons from highly regarded service providers in and outside our specialisms and industries and deliver an enhanced customer experience at all customer touch points. Manage, support, and integrate services and solutions, and initiate innovations and changes needed to align them with the organisation strategy. Create a work environment that encourages creative thinking and innovation. Design and implement new or cutting-edge programmes and processes. Recommen