Multi Skilled Consultant – Livingstone

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas RESPONSIBILITIES Finance • Applies product knowledge to achieve all sales results. • Lead generation. • Attention to details to avoid processing errors and losses • Identify and utilise opportunities to increase market share. • Applies product knowledge to achieve sales results. • Lead generation. • Sales revenue / sales budget • Grow existing customer portfolios by cross selling. • Cost efficiencies by migrating customers to eChannels. Customer • Engage with the customers in a professional way as specified in the service standards • Ensure customers’ needs and expectations are understood • Process the customers’ requests in an efficient, caring and accurate manner. • Provide excellent customer service to customers in a friendly and courteous manner • Deal with all customer complaints and ensure that they are resolved timely to the satisfaction of customers • Ensure Banks Brand values are practiced • Guide and educate clients on the different eChannel’s available suited for their needs First National Bank Zambia Limited – A Licenced Commercial Bank Process • Adherence to FNB Golden Rules, policies and procedures, code of conduct and regulatory guidelines in the process of discharging duties • Execute activities within risk and compliance requirements • Approve, validate, verify, check and authorize Frontline activities People • Achieve competence against all key result areas required. • Ensure annual / sick leave is updated on Oracle as well as all required support documents for leave QUALIFICATIONS 1. Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics, 2. Degree in Sales, Marketing or a related field ​ All applicants must attach the following documents: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate ZAQA Verification Certificate for the