Carbon Excellence Country Coordinator

The Carbon Excellence Country Coordinator is responsible for ensuring the integrity, performance, and verification readiness of BURN’s biomass carbon projects in Zambia. The role leads the execution of a data-driven Carbon Excellence framework that safeguards carbon issuance through strong monitoring systems, high-quality operational data, and proactive risk management. The role also drives distribution quality excellence by ensuring customer targeting, onboarding quality, geographic coverage, and sales execution are aligned with carbon methodology requirements and sustained stove usage outcomes. Key Responsibility Areas Carbon Performance & Project Integrity Own carbon performance across biomass carbon projects in Zambia Track and manage key carbon integrity metrics, including, customer reachability for monitoring and verification activities, stove-to-customer match accuracy, verified stove usage and sustained adoption Identify early warning signals and provide structured performance and risk reporting to leadership. Customer Targeting, Distribution Quality & Market Integrity Ensure distribution adheres to customer eligibility criteria aligned with carbon methodology requirements. Monitor distribution quality metrics, including customer profile compliance, geographic targeting accuracy, sales and onboarding quality Identify and correct deviations such as out-of-scope customer acquisition, or weak targeting practices. Ensure distribution quality supports sustained stove usage and long-term carbon performance, not just sales volumes. Monitor adherence to SOPs and drive continuous process improvement Market Insights, Customer Experience & Cross-Functional Alignment Ensure targeting approaches, carbon strategies, and customer engagement initiatives are adapted to local market realities and customer needs. Partner with Customer Experience, Commercial, and Product teams to improve customer satisfaction, product-market fit, adoption, sustained usage, and long-term custome