I.T. Administrator (Customer Engagement)

Announcement Number: LUSAKA-2026-015 Hiring Agency: Embassy Lusaka Position Title: I.T. Administrator (Customer Engagement) (All Interested Applicants/All Sources) Open Period: 07/30/2026 – 08/13/2026 Format MM/DD/YYYY Vacancy Time Zone: GMT+2 Series/Grade: LE – 1832 8 Salary: ZMW ZK336,183.58 /Per Year Work Schedule: Full-time – 40 Hours Per Week Promotion Potential: LE-8 Duty Location(s): 1 Vacancy in Lusaka, ZA Telework Eligible: No For More Info: Ferzio Mampwe 260211357000 [email protected] Overview Hiring Path: • Open to the public Who May Apply/Clarification From the Agency: This position is open to: • All Interested Applicants / All SourcesFor USEFM – FP grade is FP-06. Actual FP salary authorized by Washington D.C. Security Clearance Required: Public Trust – Background Investigation Appointment Type Permanent Marketing Statement: EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Summary: The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the Information Technology (I.T.) Administrator – Customer Engagement in the Diplomatic Technology office. Supervisory Position: No Relocation Expenses Reimbursed: No Travel Required: Occasional Travel Travel required to attend training. Duties The Information Technology (IT) Administrator is a member of the Diplomatic Technology team. Administer IT systems ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 technical support to customers through multiple channels, conducting system analysis and configuration management, and operating systems with a post-wide impact level. Collaborate with cross-functional teams to address complex technical issues. Assist in network security measures, conduct system audits for comp