Operations Manager

Agency Operations & Traffic Manager Location: Lusaka, Zambia Company: Giraffe Creatives Employment: Full-Time | On-Site About the Role Giraffe Creatives is looking for a highly organised and proactive Agency Operations & Traffic Manager to take ownership of how work moves across the agency. This is a central coordination role responsible for ensuring that projects and tasks are properly planned, prioritised, assigned, tracked and delivered on time across multiple departments. You will work closely with Heads of Departments and management to maintain visibility over workloads, deadlines and priorities, while helping allocate resources according to team capacity, urgency and business needs. Most importantly, you will be the owner and champion of ClickUp , our project management platform, ensuring it becomes the single source of truth for tasks, deadlines, ownership and project progress across the agency. Key Responsibilities Traffic & Workflow Management Coordinate the flow of work between departments and ensure smooth project handovers. Maintain visibility over all active projects, tasks, priorities and deadlines. Identify potential delays, bottlenecks and conflicting priorities before they become problems. Follow up consistently with task owners and Heads of Departments to ensure commitments and deadlines are met. Coordinate urgent requests without unnecessarily disrupting existing priorities. Ensure dependencies between departments are properly identified and managed. Resource & Capacity Coordination Work with Heads of Departments to understand available capacity and current workloads. Support the allocation of tasks and projects based on capacity, priority, urgency and deadlines. Flag teams or individuals who are overloaded or underutilised. Help management make informed decisions when resources need to be shifted between projects. Improve visibility of upcoming workload and resource requirements. ClickUp Ownership Take full ownership of the agency’s ClickUp envir