Group Travel & Guest Experience Lead

KULALA STAYS LODGE | LUCIANO TOURS & TRAVEL Livingstone, Zambia VACANCY: GROUP TRAVEL & GUEST EXPERIENCE LEAD Itinerary Design, Sales & Guest Journey Management Job Title Group Travel & Guest Experience Lead Location Livingstone, Zambia — based at Kulala Stays Lodge / Luciano Tours & Travel office Reports To Directors, with day-to-day administrative coordination alongside the Kulala Stays Supervisor Employer Luciano Tours & Travel Also Working Across Kulala Stays Limited (sister company, shared office and ownership) Job Type Full-time, on-site Remuneration K7,000 gross per month, reviewed annually based on performance About Us Luciano Tours & Travel is a Livingstone-based destination management company offering safari itineraries, holiday packages, and bespoke lifestyle travel experiences across the region and beyond. Luciano Tours & Travel is the employing company for this role. Under common ownership, Luciano Tours & Travel works closely with Kulala Stays Lodge, a boutique hospitality property also based in Livingstone, and the two brands share an office base in the town. This role will work across both brands, delivering a seamless guest experience from first enquiry to final departure. Role Purpose We are looking for a Group Travel & Guest Experience Lead who can own the complete guest journey across both brands: converting enquiries into designed itineraries, closing the sale, and managing the trip through to completion — including trips that take place in other destinations and must be coordinated remotely through partner suppliers and ground operators. The ideal candidate combines creative itinerary design with strong sales instincts, polished communication, and the operational ownership to run the guest-facing side of both businesses as one connected role. Key Responsibilities 1. Itinerary Design & Product Knowledge Design tailor-made safari itineraries, holiday packages, and lifestyle travel experiences based on each client’s interests, budget, and travel d