Fitment Branch Manager – Fitment Center X 04

Description: Job Purpose The Fitment Branch Manager will plan, manage and monitor the implementation of all fitments, servicing and parts activities and processes in order to continuously enhance service delivery and maximize profits through the Fitment Centre. Be responsible for meeting profit and sales targets through providing excellent customer service and effective people management. Ensure all clerical functions within the Fitment Centre are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing, daily operating controls). Priorities resource allocation in order to minimize and reduce wastage and expenditure and maximize profits. Summary of Key Responsibilities: Managing the smooth operations of the branch including sales and marketing, customer service, human resource management, building and plant maintenance, inventory management, financial control, safety and security of the company assets. View the Branch from a customers’ perspective and ensure a presentable, safe and welcoming environment is achieved. Manage the day-to-day supervision of employees to ensure provision of quality service for all Customers. Review with management all departmental activities and reporting systems. Establish adequate safety and security procedures to protect property and company personnel. Check all workshop equipment for condition and accuracy of diagnosis. Develop a culture where people are committed to quality and high standards of customer service. Maintain customer relations through regular contact, in order to ensure customer retention and growth. Ensure the Branch environment is run and maintained to ensure safety for both customer and staff. Inform Line Manager of any faulty components or customer comebacks in order that the appropriate action can be taken. Analyse customer feedback from customer service executives and deal with any complaints in a positive and timely manner and in liaison with the Retail