End User Technology Analyst

\r\n\r\nAccountability: End User Technology, Networks , Infrastructure and Data Centre Management:- (60%)\r\n\r\nOutputs:\r\n\r\nEnsure Absa Group IT standards and procedures are in place and adhered to:\r\n\r\n \tSupport and manage the End User and network infrastructure\r\n \tManagement of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them.\r\n \tFormulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies.\r\n \tTo carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change.\r\n \tEvaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems.\r\n \tKeep updated with the latest trends in IT and IS development.\r\n \tProvide complete support to IT Service and Support analysts, involving expert input into resolution of complex problems, installation , operation and management of servers and clients.\r\n \tAct as an escalation point for the business in the absence of the Manager.\r\n \tInstall, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.\r\n \tDevelop plans to ensure effective scheduling of IT Change ensuring the completion of IT projects within expected time and cost frames.\r\n \tEnsure that projects are executed according to projects scope and that project deliverables are met by liaising effectively with Project Managers and the business.\r\n \tProvide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed.\r\n \tEnsure SLA\u2019s are followed and met, through the m