Digital Channels Solutions Specialist

\r\n\r\n \r\n\r\n \r\n\r\nService Management and Reporting\r\n\r\n \tOversee digital banking platform performance, security, and availability.\r\n \tEnsure timely updates, patches, and service improvements.\r\n \tProvide Level 2 & 3 support and manage SLA\/OLA compliance.\r\n \tAnalyze usage trends and implement customer engagement strategies.\r\n \tDevelop a service improvement framework and roadmap.\r\n \tEnsure timely reporting (Daily, Weekly, Monthly) and drive issue resolution.\r\n \tMaintain ITIL-aligned service management processes, including problem management and escalation.\r\n \tUnderstand over all business dynamics, to Ensure that the successful end-to-end delivery of technology change within the country through effective service delivery and sector project delivery.\r\n \tPlay a major role in ensuring that all changes go through change process as per Absa Standards\r\n\r\n \r\n\r\nChange Management, Service Management and Tools\r\n\r\n \tManage integrations between banking systems, fintech solutions, and third-party service providers.\r\n \tWork closely with vendors, developers, internal and centre teams to troubleshoot and resolve technical issues.\r\n \tDrive digital transformation initiatives in alignment with the bank\u2019s strategic objectives.\r\n \tResearch and recommend emerging technologies to improve digital banking services.\r\n \tEngage centre, external vendors, fintech partners, and payment service providers for system enhancements and integrations.\r\n \tPlay a major role in ensuring that all changes go through change process as per Absa Standards\r\n \tCoordinate all IT related changes and change required raised by business.\r\n \tDevelop, implement and maintain an integrated set of Service Management processes (Standard Operating Procedure).\r\n\r\nDocument the synergies that exist between the country service teams and regional service teams\r\n\r\n\u00a0\r\n\r\nBusiness and Cost management\r\n\r\n \tAlign digital solutions with busines