I.T Service Desk Lead

: Job Title: IT Service Desk Lead Qualifications: Full Grade 12 school certificate, bachelors degree in information technology, Computer Science or equivalent with a minimum of 3 years in a senior helpdesk or technical role. Must be a paid up member of ICTAZ. Responsibilities: To lead and oversee the IT Service Desk team to …" /> Home About Us Contact Privacy Policy DMCA Policy Login/Register Submit a Job Home Submit Job Register My Dashboard About Us Linkedln Page Submit a job Search Today: 4131 Jobs 15 Sep 2026 I.T Service Desk Lead at Precision Recruitment Never Miss a Job Update Again. Click Here to Subscribe We have started building our professional LinkedIn page. Follow Company: Precision Recruitment Location: Zambia State: Lusaka Job type: Full-Time Job category: IT/Telecom Jobs in Zambia Job Description Job Description: Job Title: IT Service Desk Lead Qualifications: Full Grade 12 school certificate, bachelors degree in information technology, Computer Science or equivalent with a minimum of 3 years in a senior helpdesk or technical role. Must be a paid up member of ICTAZ. Responsibilities: To lead and oversee the IT Service Desk team to ensure efficient, customer-focused delivery of technical support services. Supervise daily operations, manage ticket queues, and act as the escalation point for complex issues. Provide mentorship, performance oversight, and continuous development for team members while promoting best practices and process improvements. Collaborate with other IT functions and external vendors to resolve issues, maintain service quality, and ensure compliance with defined SLAs. Sharing is Caring! Click on the Icons Below and Share