Remote Monitoring Specialist

Remote Monitoring Specialist Sandvik Mining and Rock Solutions is a global leader in equipment, tools, parts, and services for the mining and infrastructure industries, with applications in drilling, cutting, loading, tunneling, and quarrying. Proudly ranked among Forbes Top 50 Global Employers. Job purpose Responsible for performing equipment remote monitoring service by utilizing telematics and maintenance data via digital tools. Participating to customer meetings, owner of communication channel to the customer on behalf of remote monitoring service. Providing valuable input for Global Productivity & Reliability Center R&D team to create new algorithms and initiating defect elimination studies for equipment in general. Gathering customer feedback to create new proposals to improve the service level of remote monitoring service. Mentoring Remote Monitoring Analysts. Main responsibilities Perform remote monitoring of our customer’s fleet in terms of telemetry and maintenance to ensure the optimal performance of the fleet Notify the customer regarding Adhoc alarms on an emergency basis, communicating the proper urgency and supporting information Provide valuable input to technical leadership at all levels of the mines, with special emphasis on interacting with Operations and Maintenance crews Statistically analyze equipment/asset performance to assess functional system reliability, asset availability, equipment maintainability, process safety & environment Translate reliability opportunities into bottom-line cost savings & top-line growth Promote technical, systemic, human/behavioral reliability improvement factors across sites Support the continued development and administration of analytical platforms and applications Provide and gather information from on-site personnel and help them to be successful with new digital tools and ways of working Provide analytical input to reliability engineers and help them to create robust RCA reports and recommendations to improve