Claims Specialist

Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Commercial Division at Head Office – Commercial Retail: Role Description To manage the end-to-end claims process for personal and corporate insurance portfolios by ensuring prompt claim notification, complete documentation, accurate assessment, effective liaison with insurers and service providers, timely settlement, transparent client communication and reliable claims reporting, in accordance with policy terms, service standards, regulatory requirements and approved brokerage procedures. Requirements Under the supervision of the Chief Operations Officer (Insurance), the following are among the key responsibilities: · Receive, acknowledge, register and classify claims promptly, and maintain a complete, accurate and current claims register. · Review policy schedules, wording, endorsements, premium status and applicable terms to confirm cover and identify documentation requirements. · Guide clients on claim procedures, required evidence, applicable timelines and their responsibilities throughout the claims process. · Notify insurers within agreed timelines and submit complete claims documentation for assessment. · Coordinate with insurers, loss adjusters, assessors, repairers, medical providers, legal advisers and other service providers to progress claims. · Monitor outstanding requirements, reserves, offers, discharge documentation and settlement payments, and follow up proactively to prevent avoidable delays. · Validate settlement offers against policy terms and supporting documents, explain outcomes to clients and facilitate completion of settlement formalities. · Maintain orderly electronic and physical claim files with a clear audit trail of communications, documents, decisions and approvals. · Provide clients and internal stakeholders with r