Information Technology Specialist (Insurance)

Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Commercial Division at Head Office – Commercial Retail: Role Description JOB PURPOSE To provide reliable IT support, systems administration, infrastructure coordination, user support, cybersecurity control support and technology service delivery for Zanaco Insurance Brokers. The role ensures the availability, security, integrity and effective use of business systems, hardware, software, networks and digital platforms required for insurance operations, customer service, regulatory compliance and business performance. Requirements Under the supervision of the Chief Operations Officer (Insurance) , the following are among the key responsibilities : · Provide first-line and second-line support for desktops, laptops, printers, mobile devices, Microsoft 365, collaboration tools and approved business applications. · Install, configure, maintain and troubleshoot hardware, operating systems, software, peripherals and network connectivity. · Monitor the availability and performance of insurance systems, digital platforms, interfaces and supporting infrastructure, escalating service interruptions promptly. · Log, classify, prioritise, resolve and close incidents and service requests in line with agreed service levels and escalation procedures. · Administer approved user accounts, access rights, passwords and role profiles, ensuring appropriate authorisation and segregation of duties. · Support cybersecurity controls, including endpoint protection, patching, vulnerability remediation, secure configuration, access reviews and security incident escalation. · Coordinate backups, restoration tests, disaster recovery activities and business continuity exercises, maintaining supporting evidence for audit and regulatory purposes. · Maintain accurate inventories of