Property Manager

About Talent House Ltd: We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain. About the Company and Role: Thrive Residential is a property development and management company focused on delivering high-quality furnished accommodation for professionals and corporate clients. The company combines well-designed properties with reliable and responsive service to create comfortable homes for people working in Zambia. Thrive Residential is seeking an experienced, hands-on and highly organised Property Manager. The Property Manager will take over The Courtyards from the project team and run it as a business. The Courtyards is a 42-unit furnished rental development serving mining professionals and corporate clients who expect a high standard and are paying for it. The Property Manager will own the property: its presentation, its service, its on-site teams, and its relationships with every tenant. This is the role at which problems stop. Success is a property that is fully let, immaculate every day of the year, and where tenants renew because there is no reason to leave. Key responsibilities: 1. Client & Tenant Experience Act as the single point of contact for all tenants and corporate clients. Run move-ins, inductions, inventories and move-outs to the Thrive standard. Resolve issues quickly and close the loop — no tenant should have to ask twice. Check in proactively and anticipate problems before they are reported. 2. Site Presentation & Standards Maintain grounds, common areas, vacant units and staff presentation to a standard that sells the property on sight. Set and enforce daily and weekly standards for housekeeping, laundry, gardens and security. Walk the site daily. Nothing broken, dirty or unfinished go