Customer Service Advisor

\r\n\r\n \r\nCASH AND RELATED TRANSACTIONS 65%\r\n\u00a0\r\n\r\nOutputs:\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Where required, process foreign and local currency cheques, either by issuing or cashing such cheques.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the bank\u2019s procedures (for example when cashing a cheque,\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Verify the date, bank name, customer\u2019s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Refer any transactions in excess of teller limits to the next level for authorization.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Capture all transactions on the bank\u2019s system and ensure that all transactions are properly authorized before processing.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Carefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero-tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.\r\n\r\n\u00a0\r\n\r\nCUSTOMER SERVICE 20%\r\n\r\nOutputs:\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide advice to customers on the cash process to ensure the smooth flow of transactions.\r\n\r\n\u00b7\u00a0\u00a0\u00a