Accident & Repairs Officer

JOB OPPORTUNITY: ACCIDENT & REPAIRS OFFICER Company: Macroworld Services Limited (MWS) Location: Lusaka, Zambia Position: Accident & Repairs Officer Number of Positions: 2 Employment Type: Full-time Reports To: Fleet Manager Salary: Competitive, based on experience Application Deadline: 12 October 2026 JOB SUMMARY Macroworld Services Limited is looking for two disciplined, proactive, and well-organized Accident & Repairs Officers to support the Company’s vehicle repair coordination, accident management, spare-parts procurement, workshop follow-up, and fleet reliability. The successful candidates will be responsible for receiving repair and fault reports from drivers, coordinating repairs, sourcing and procuring automotive spare parts, assigning work to mechanics and workshops, following up repairs, and ensuring vehicles are returned to operation safely and within reasonable timelines. The role also includes coordinating accident-related processes, liaising with police stations, insurers, assessors, panel beaters, garages, drivers, car owners, and other relevant parties. The position requires regular field work, strong follow-up, sound judgment, integrity, and the ability to manage several repair and accident cases simultaneously. KEY DUTIES AND RESPONSIBILITIES Repairs Coordination Receive and document vehicle fault, breakdown, damage, and repair reports from drivers and fleet personnel. Arrange vehicle inspections and determine the appropriate repair action. Assign approved repairs to Company mechanics, external mechanics, garages, workshops, electricians, panel beaters, and other service providers. Coordinate repairs from initial reporting through diagnosis, approval, repair completion, inspection, and return to operations. Source and procure automotive spare parts, consumables, and maintenance materials from suitable suppliers. Obtain and compare quotations based on price, quality, suitability, availability, and warranty. Exercise sound judgment and ensure value