Customer Success Executive

We are seeking an exceptional Customer Success Executive who will be responsible for delivering outstanding customer experiences by effectively managing enquiries, resolving issues and ensuring a high level of client satisfaction across multiple channels. This role …" /> Home About Us Contact Privacy Policy DMCA Policy Login/Register Submit a Job Home Submit Job Register My Dashboard About Us Linkedln Page Submit a job Search Today: 4024 Jobs 7 Oct 2026 Customer Success Executive at Lenco by Broadpay Never Miss a Job Update Again. Click Here to Subscribe We have started building our professional LinkedIn page. Follow Company: Lenco by Broadpay Location: Zambia State: Lusaka Job type: Full-Time Job category: Customer Service Jobs in Zambia Job Description Job Title: Customer Success Executive Job Type: Full-Time Job Location: Lusaka Zambia Company Name: Lenco by Broadpay Job Description We are seeking a n exceptional Customer Success Executive who will be responsible for delivering outstanding customer experiences by effectively managing enquiries, resolving issues and ensuring a high level of client satisfaction across multiple channels. This role is critical in building strong customer relationships, fostering trust , driving customers retention, and supporting the overall growth of Lenco by Broadpay . As a key representative of the company, the Customer Success Executive will serve as the voice of the brand, ensuring customers receive timely, professional and empathetic support. Responsibilities Manage customer inquiries via phone, email, chat and social channels.. Resolve issues promptly while maintaining high satisfaction levels Escalate complex cases to the team lead where necessary. Document all customer interactions in CRM systems. Provide proactive support and recommend solutions. Share customer feedback with Product and Operations teams. Maintain compliance with company policies and service standards Deliver excellent service that drives loyalty and