SME- Business Development Manager-4

\r\n\r\n \r\n\r\n \r\n\r\nKey Accountabilities\r\n\r\n \r\n\r\nAccountability: Income growth and Financial Targets \u2013 60%\r\n\r\nOutputs:\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Driving income and sales targets by cross selling, upselling and acquiring new prospective clients\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure dedicated relationships are maintained and grown by being the single point of entry via appointment based customer interaction as well as On-Site visitation.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create and maintain an annual client interaction management plan.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create a pipeline of new business by working on leads generation initiatives with Retail, CIB, Commercial, existing client base and within the business growth section of RBB.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Make effective use of client planning and solutioning tools for the top 30% of the portfolio to ensure in-depth understanding of the clients\u2019 needs, in order to provide clients with the best possible solutions.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and product Specialist) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value proposition (CVP) for Enterprise Accounts.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Achieve customer satisfaction targets within the assigned portfolio by improving customer NPS.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Develop and demonstrate a deep understanding of local and regional market trends and busine