Agent Care Officer

About the role: BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service. Duties and Responsibilities Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial. Engage agents directly on performance data from sales ops- feedback collection and agent tickets. Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action. Planning of trade activities with agents, TL and TSM Daily agent training and mentoring through calls. Prospect management Agent quality and recruitment checklist Support sales target Daily/Weekly feedback report to Tl, TSM, Country lead Skills and Experience Advanced fluency in English, both written and spoken. Advanced Excel data skills – All countries Effective communicator Efficient planner and collaborator University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year’s work experience in sales. Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization. Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Lead: Positively influence others to achieve results that are in the org