Customer Experience & Confirmation Officer

: Location: Zambia (Lusaka and/or serviceable locations, depending on operational requirements) Department: Customer Experience / Operations Job Purpose – To convert incoming leads into accurate, deliverable orders by verifying customer and order details, maintaining complete records, and following each order through to its verified final outcome. The role combines customer service, telephone sales discipline and accurate …" /> Home About Us Contact Privacy Policy DMCA Policy Login/Register Submit a Job Home Submit Job Register My Dashboard About Us Linkedln Page Submit a job Search Today: 4045 Jobs 28 Oct 2026 Customer Experience & Confirmation Officer at Precision Recruitment Never Miss a Job Update Again. Click Here to Subscribe We have started building our professional LinkedIn page. Follow Company: Precision Recruitment Location: Zambia State: Lusaka Job type: Full-Time Job category: Customer Service Jobs in Zambia Job Description Job Description: Location: Zambia (Lusaka and/or serviceable locations, depending on operational requirements) Department: Customer Experience / Operations Job Purpose – To convert incoming leads into accurate, deliverable orders by verifying customer and order details, maintaining complete records, and following each order through to its verified final outcome. The role combines customer service, telephone sales discipline and accurate recordkeeping. Key Responsibilities – Contact newly assigned leads within the agreed response time and follow up consistently. – Verify the customer’s name, reachable telephone number, exact product, quantity, selling price and Cash on Delivery (COD) amount. – Capture a complete delivery location, including landmarks, preferred delivery time and an alternative contact where available. – Confirm that the customer is available, understands the order and is ready to pay; answering a call alone does not constitute a confirmed order. – Identify duplicate orders, including cases where a customer