Application Support Analyst

\r\n\r\n \r\n\r\n \r\n\r\nAccountability:\u00a0 Service Application availability: \u2013 (60%)\r\n\r\n \r\n\r\nOutputs:\r\n\r\nThe prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.\r\n\r\n \r\n\r\nKey Activities:\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Provide holistic support of application availability to Business Users\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Take actions to achieve reductions in frequency and duration of incidents that impact application availability\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Initiate and coordinate actions required to maintain or improve availability of applications\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Act as a coordination point for changes to applications when needed\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain an awareness of technology advancements and best practices that support application availability\r\n\r\nAccountability: Test Management (15%)\r\n\r\nOutputs:\r\n\r\nResponsibility is to ensure that proper testing occurs for all Application changes released i