Senior Public Service Contributions Officer

Key Responsibilities Principle Accountabilities for this role include, but not limited to the following: Contributions Management (40% Weight) Ensure all employers are compliant with contributions in line with the NHI Act. Ensure timely payment of contributions by employers. Ensure all member accounts are updated with contributions and in active status. Take stock of all noncompliant employers and initiate inspections to establish outstanding debt. Where necessary trigger inspections in corroboration with the inspections team on the defaulting employers. Provide monthly contributions reports/trends to inform next course of actions Actively monitor compliance and ensure to stay within desirable rate. Act as primary operational contact for public sector employers on contribution matters Support audits, reporting, and compliance reviews related to contributions 2. Member & Employer Data Management (30% Weight) Ensure accurate classification of members and Employers in accordance with updated business rules and statutory requirements. Ensure accurate member personal data under the portfolio. Ensure all enrollment activities comply with set criteria and quality standards. Ensure timely and accurate updates of principal and beneficiary information in the system. Conduct periodic audits of registration (Current &Historical) records to confirm accuracy and completeness. 3. Member Guidance & Support (10% Weight) Provide guidance to principal members and beneficiaries regarding policy entitlements, benefit access, contribution requirements, and claims-related inquiries. Resolve escalated membership issues and ensure timely communication with members. Keep a record of recurring membership issues with a view of implementing a permanent solution. 4. Collaboration & Issue Resolution (10% Weight) Collaborate with Claims, Provider Relations, Finance, and Compliance units to resolve discrepancies affecting member service delivery. Participate in cross-functional committees or task f